Privacy Policy
Last updated: August 2026
Makao ("we", "us") provides rental management software to property owners and managers ("Property Owners") and their tenants ("Tenants"). This policy explains what information we collect and how it is used.
Information we collect
Account details (name, email, phone number), property and tenancy records entered by Property Owners, and payment references from M-Pesa/Pesapal transactions initiated through the platform. We do not store full card or M-Pesa credentials - payments are processed by the respective payment provider.
How we use it
To operate the service (invoicing, payment reconciliation, notifications), to communicate with you about your account, and to improve the product. Property Owner data is never visible to other Property Owners on the platform.
SMS and email
With a Property Owner's configuration, we send SMS and email notifications on their behalf (invoices, payment confirmations, account creation) to their Tenants and staff.
Data retention
Property Owners control retention of their own tenant/property records. Vacated tenant records are archived and automatically purged after a configurable period.
Contact
For privacy questions, contact your account administrator or reach out via the details on our homepage.